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I was thinking about the poet, Marcel Proust who said: "The true act of discovery is not to find new land, but to see it with new eyes". It's interesting. And I wonder sometimes how often people see...
Category: OpEx Basics
People vs System I want to talk a little bit about people versus the system, why failure normally doesn't fall on the person but the system that is supposed to support the person. The Surprising story about...
Category: OpEx Basics
In this article, I'm going to talk about a very common behavior that we have, especially amongst the first-line leadership. It is what I call a "get out of jail" card. Keep reading for more about that. When I'm...
Category: OpEx Basics
Operational Excellence isn’t just a name, but rather, a philosophy. Used to describe how you execute your operations, to achieve your vision by making it your strategy, the term is commonly described as doing the...
Category: OpEx Basics